IT Field Services Analyst

We require an IT Field Service Analyst within our Southampton office, with primary skills within the End-User Computer environment, to support a Firm of approximately 600 employees across 5 locations to cover all their IT needs.
This role will be to support the users on a Windows environment and provide support to the IT project teams in a variety of ways. You will share problem resolution and ideas for colleagues in your office with the support of a team of Field Service agents in each of our other offices and contribute to a central knowledge base and best practice processes.
Ideally suited for an individual with Field Services or IT Service Desk experience, we will train and develop in the specific technologies required. An eye for best practice, organisation and a passion for IT and client customer service is more important than specific technical specialism although you will need to demonstrate your experience in providing IT technical support.

TYPICAL WORKLOAD

•       Regular Duties
o    Responsibility of IT Service Desk tickets (Incidents, Problems, Service requests)
o    Support for key business applications including email, telephone, web browsers, Microsoft OS and Citrix Desktop
o    Technical/hardware support for laptops, tablets, smartphones, telephony, local servers, networks, cabling, printers and large office equipment including scanners, photocopiers, Video Conferencing facilities
o    Problem resolution, root cause analysis, and continuous improvements for long term solution
o    IT Asset Management for starters and leavers
o    User engagement to encourage best practice and effective use of all services and applications
•       Occasional Duties
o    Evaluating and recommending products suitable for the business
o    Participating in projects as an SME, trial user or technical support
o    Liaising with suppliers for onsite support and strategic projects
o    Working with the Field Services team to deliver larger projects
o    Willingness to travel to our other offices if and when required to provide occasional assistance

SKILLS / EXPERIENCE REQUIRED

•       Experience of working in a professional services environment
•       Great customer interfacing skills, professional and personable with a ‘can do’ attitude and client service mentality
•       Relevant technical experience in a distributed end-user environment, MS Windows, MS Office
•       Technical/hardware support for desktop PCs, laptops, tablets, smartphones, telephony, local servers, networks, cabling, printers and large office equipment including scanners, photocopiers
•       Proven structured and analytical problem-solving ability
•       Excellent communication skills – both written and verbal with a willingness to share information and learn from others are also essential.
•       Full driving licence is beneficial but not required

HOW TO APPLY

  • Please email [email protected] to apply with a copy of your CV and your salary expectations.
  • Interviews: The interview process will start as soon as suitable candidates have been identified. We will notify you in advance if you are required to carry out a drafting exercise/skills test as part of the interview process.
  • If you have any questions, please email Rob Brown at [email protected] or telephone on 023 8085 7441.
  • Your personal data will be processed in line with our applicant privacy policy which explains how we treat your data.

Please note that we are currently only accepting CVs from direct applicants.